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Site Policies

BioRevive Web Site Policies
All our products are available through pharmacies and on www.biorevive.com. BioRevive Pty Ltd, 182 Stawell Street, Burnley, VIC 3121, Australia. ABN 58097360417. Please read the following policies before considering your purchase online.

Pricing Policy
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 12th September 2012. Product prices maybe updated when price changes are received from our suppliers.

Shipping and Delivery Policy
We deliver products Australia-wide using Australia Post. We charge a flat rate of $7.95 (AUD) for every order regardless of quantity. Shipping costs are included in the shopping cart and will be added to the order total before checkout. We endeavour to have orders dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. If the product ordered is out of stock, BioRevive will contact the customer within 2 business days.

Shipping Destinations: BioRevive Pty Ltd ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on +61 3 8416 0399 to enquire about a special order.

Customer Service Policy
BioRevive Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy
Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. You can choose an exchange where goods are faulty, have been wrongly described, are different to the product purchased on the website.

Privacy Policy
BioRevive Pty Ltd is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with any individuals or businesses. We use this information to identify your orders and to personalise your shopping experience with us. From time to time, we may provide you with company updates or relevant product promotions. BioRevive Pty Ltd uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from BioRevive Pty Ltd only last while youfre browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy
When purchasing from BioRevive Pty Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre at biorevive@biorevive.com