Frequently asked questions

Change of mind: Please choose carefully, as we don't offer refunds for change of mind. Please feel free to contact us through our contact page. 

Faulty or incorrect goods: If a product you've received is faulty, has been wrongly described, is different from what you ordered, or doesn't do what it's meant to do,  you can choose between a replacement, or refund.

To arrange a return, please contact us at hello@biorevive.com or via our contact page with your order number and a description of the issue. Where a fault is confirmed, we'll cover the cost of return shipping and process your refund to your original payment method within 7 business days of receiving the returned item.

We deliver products Australia-wide using Australia Post. Shipping costs are included in the shopping cart and will be added to the order total before checkout. For orders over $50.00 (AUD) shipping is free. We endeavour to have orders dispatched within 1 business days and shipping times are estimated between 3-7 business days depending on your location within Australia and shipping method selected. If the product ordered is out of stock, BioRevive will contact the customer within 1 business days.